CURRENT MEMBERS: KEEP THEM LONGER
Find out why your members are leaving, and get them back!
Trek will reach out to every one of your cancelled members to find out why they cancelled. Then, your gym can address the “why”. If a person can be brought back, personalized communication is the way it can happen.
This personalized communication is why gyms that use us have seen their attrition fall by 50% on average.
Grow meaningful relationships with your members.
Growing meaningful relationships with your members is more than just seeing how their day is going. It's having real personal conversations with them and making them feel cared about.
Trek's Communication Specialists can grow these lasting relationships with your members. From talking about their favorite movies to wishing them happy birthday, we will make your members feel cared about, which will make them be members longer.
Get your members involved!
Getting your members involved at your gym is key to keeping them longer. An IRHSA study has found that members who go to classes at the gym are 56% less likely to cancel their membership. This is why using Trek is vital to customer retention.
Trek will fill every one of your classes, fill all your events, and truly get your members involved. They will feel like they are a part of the gym, and that will make them stay for longer.
