PERSONAL CONTACT GETS YOU
PAID AND KEEPS MEMBERS LONGER
Retain more members while getting paid.
One of the main reasons members cancel is because of past due fees. A lot of the time they didn't even know they were past due, and then a fee is put on their account, which makes them not want to keep going to that gym.
Trek's friendly reminders are a great way to keep your members up to date with their billing so they don't end up getting late fees, which will ultimately keep them from canceling. So you can get paid and keep your members longer.
Stop sending members to collections.
No one wants to send their members to collections. Its a hard thing to do, and you can be sure that if you send a member to collections, they will most likely never come back to your gym. Avoid the collection agencies by using Trek
Trek will contact every one of your past due members, and work with them to get their bill paid. This communication with your members will not only get you paid, but it will help grow a great relationship with your members as we help them get up to date on their bill rather than sending them to collections.
Communicate with members - stop with reminders
Trek will initiate conversations with every one of your past due members to help them pay and arrange past due balances prior to collections. Many members didn't pay their bill because of circumstance or they got a new credit card. Keeping them out of collections is key to keeping them as a paying member. When we speak with members who have fallen behind, they are more than willing to pay their bill. Much of it has to do with our timing and approach.
